Frequently Asked Questions

What are your operating hours?

We’re always on the road for you—24 hours a day, 7 days a week, 365 days a year. Whether it’s an early‑morning airport run or a late-night pickup, ASL Limo is ready whenever you are.

How much notice do you need to book a reservation?

We suggest reserving as soon as your plans are set to guarantee your preferred vehicle and time. That said, if something comes up at the last minute, just give us a call—we’ll do our best to accommodate same-day requests.

What is your cancellation policy?

Plans change, and we completely understand.

• For reservations under $500, we ask for at least 24 hours’ notice.
• For reservations $500 and above, please cancel one week in advance.

If you’re unsure which applies to your trip, call (857) 352-8138, and we’ll confirm it for you.

When will my card be charged?

Your payment method on file is automatically charged 24 hours before your service.

How do I get a receipt?

Your receipt is sent automatically by email as soon as your payment is processed. Didn’t receive it? No problem, simply contact us with your trip date and confirmation number, and we’ll resend it right away.

Why is my charge different from my quote?

That shouldn’t happen—our pricing is upfront and transparent. All standard fees are included in your quote. If something doesn’t look right, please reach out to us, and we’ll review it right away.

Where will I meet my chauffeur at the airport?
Your chauffeur will meet you at the designated limousine stand for your arrival terminal. After you land, we’ll text you clear directions to the stand so pickup is seamless. Your chauffeur will be waiting with a sign displaying your name.

What if my flight is delayed (or arrives early)?
No need to worry—we actively monitor flight arrivals and adjust your pickup so your chauffeur is there when you are.

Do you provide Meet & Greet service? What does it cost?
Yes. Our Meet & Greet service provides a warm welcome inside the airport. A representative will meet you at baggage claim, assist with your luggage, and escort you to your chauffeur. The fee for this personal service is $55.

Is there free wait time for airport pickups? Is it the same for domestic and international?
Yes. We include 30 minutes for domestic arrivals and 60 minutes for international arrivals. Prefer extra buffer? You can request a scheduled pickup time (e.g., 90 minutes after arrival) to avoid wait‑time fees.

How can I contact my chauffeur?
Once your ride is confirmed, you’ll receive a text with your chauffeur’s name, contact number, and live status updates. You can simply call or reply to that message to reach them directly.

Are pets allowed in the vehicles?
Absolutely! ASL Limo welcomes pets of all sizes. Just let us know ahead of time so we can select the most comfortable vehicle for everyone. We’re happy to prepare seat covers or extra space if needed. Service animals are always welcome at no charge.

What training do your chauffeurs receive?
Every ASL Limo chauffeur completes an extensive training program that blends advanced driving techniques, safety practices, and five-star hospitality standards. We also hold regular refresher sessions to keep our team sharp, professional, and dedicated to making your trip smooth from start to finish.

Do you offer child car seats? Is there an extra cost?
Yes, we do! Infant, toddler, and booster seats are available upon request for $10 per seat. Please let us know your child’s age or weight range when booking so we can ensure the right seat is ready and properly installed before pickup.

I need to make a change to my reservation.

No problem. Just reply to your confirmation email with what you’d like updated, or call us. We’ll take care of the change and send a quick confirmation so you know you’re all set. If your pickup is coming up soon, a call helps us fast-track it.

Can we add a stop along the way?

Absolutely. Hourly rides include stops as needed. For direct point-to-point trips, we can add stops too; if extra distance or time is involved, there may be a small additional fee. We’ll always confirm any cost upfront before finalizing.

Does the charge start right when the chauffeur arrives?

To keep things easy, we build in complimentary wait time—15 minutes for standard pickups, 30 minutes for domestic flights, and 60 minutes for international arrivals. If you think you’ll need more time, tell us, and we’ll add a buffer to avoid fees. If the grace period is exceeded, standard wait‑time rates may apply. (Hourly bookings are different—waiting is already included.)

What types of vehicles do you offer?

Our fleet features a selection of late-model sedans, SUVs, executive vans, buses, and coaches—each impeccably maintained, detailed daily, and equipped with amenities for your comfort.

Can I request a specific vehicle model or style?

Absolutely. While reservations are confirmed by vehicle category, we’ll always do our best to honor special requests for a specific make or model. If you have a preference, simply let us know at the time of booking.

Do you accommodate larger groups?

Yes. For groups, meetings, or special events, we offer luxury party buses and limousines that combine comfort and efficiency. Our team can coordinate multiple vehicles or customize a group itinerary to ensure everyone arrives together and on time.

Do you provide transportation for events or corporate travel?

We do. From single executive transfers to multi-vehicle event coordination, our team oversees every detail with professionalism and discretion. We’re happy to assist with scheduling, route planning, and on-site logistics to ensure smooth, well-orchestrated service for your guests or team.

Can I personalize my ride with specific amenities?

Of course. Whether you’d like a certain temperature setting, favorite playlist, or additional refreshments, we’ll make every effort to accommodate your preferences. Simply share any details when booking or reply to your confirmation email.

Do you accommodate special occasions or VIP guests?

Yes. For weddings, client pickups, or high-profile guests, our team provides discreet and elegant service suitable to your needs and desires. We can arrange vehicle decor, signage, or special routing as requested.

How do I share special instructions for my ride?

You can include them directly in your reservation notes or email us after booking. Our dispatch team reviews every detail to ensure your chauffeur is fully briefed before arrival.