Privacy Policy

At ASL Limo, we value your privacy and are committed to protecting the data you share with us through our website asllimo.com. This Privacy Policy explains what we collect, how we use it, and what rights you have regarding your privacy.

What Information We Collect

When you book transportation with us, we collect what is necessary to provide excellent service. This includes contact details such as name, email address, phone number, and billing address. We also gather trip specifics like pickup and drop-off locations, dates, times, and any special requests you make. For airport transfers, we need flight numbers and arrival times to coordinate pickups effectively. Payment data, including credit card details and billing addresses, is processed securely through our payment processor. We also track service preferences, whether that’s vehicle choices, child safety seat needs, accessibility accommodations, or other special requests. Additionally, we maintain records of our communication with you, including booking confirmations and inquiries.

We may also gather data automatically when you visit our website, such as IP address, browser type, and pages visited, through cookies and similar technologies.

How Your Information Gets Used

We use what you provide for legitimate business purposes to deliver and improve our transportation offerings. The primary use is coordinating actual transportation—dispatching chauffeurs, organizing pickups, and ensuring everything runs smoothly. Contact details allow us to send booking confirmations, share chauffeur contact details, provide receipts, and respond to any questions. Payment data allows us to charge for our work and process refunds when needed. For safety and security purposes, we verify identities, maintain vehicle and passenger safety standards, and comply with legal obligations. We also analyze trends to improve our fleet, routes, and overall customer experience, and use these records for general business operations like processing reservations and maintaining files.

We do not send unsolicited marketing emails. Any communication from us relates to bookings or inquiries.

When We Share Your Information

We share what you provide with trusted third parties who help us operate. Payment processors securely handle credit card transactions. Our chauffeurs and dispatch personnel receive what they need to complete trips. When coordinating multi-city or specialized offerings, we may work with other transportation providers. We also share with legal authorities when required by law or to protect our rights, safety, and property.

We do not sell what you provide to third parties for their marketing purposes.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance browsing experience, analyze traffic, and understand user behavior. Cookie settings can be controlled through browser preferences.

We retain personal data for as long as necessary to deliver our work, comply with legal obligations, resolve disputes, and enforce agreements. Typically, booking and payment records are kept for seven years in accordance with standard business practices and legal mandates.

Your Privacy Rights

Depending on your location, you may have certain rights regarding what we hold. You can request a copy of the personal data we have about you, ask us to correct inaccurate or incomplete entries, or request deletion of records, subject to legal retention mandates. You can also decline to provide certain details, though this may limit our ability to serve you.

To exercise these rights or if you have questions, reach out using the contact details below.

Privacy for Minors

Our offerings are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently gathered details from a child, please reach out immediately.

How We Protect Your Information

We implement reasonable security measures to protect personal data from unauthorized access, alteration, or disclosure. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal mandates. The updated policy will be posted on our website with a new “Last Updated” date. We encourage periodic review of this policy.

Get in Touch

If you have questions about this Privacy Policy or how we manage personal data, please reach out:

Phone:(857) 352-8138
Email:info@asllimo.com

ASL Limo
599 North Ave Door 8 1D
Wakefield, MA 01880, US